Arrival Time

Please arrive 15 minutes prior to your appointment time. Should you arrive after your appointment start time, this may result in a shortened appointment time.

What should I wear?

The atmosphere is relaxed and informal and most guests choose to wear robes and slippers at all times. Suitable trainers must be worn for the gym and all classes.

Swimsuits must be worn in the swimming pool, thermal suite and outdoor hot tub. You may wish to wear your swimwear for some treatments however, if appropriate to your treatment, we will provide you with disposable underwear.

It is not advisable to wear jewellery during treatments so we recommend that you do not bring valuables with you. We are unable to accept responsibility for loss or damage incurred to your personal belongings. The use of mobile phones, personal music systems or lap tops is not permitted as their use may be disturbing to some guests.

We will provide

As a hotel resident you will be provided with robe and slippers in your bedroom. Towels are available from The Spa Reception and ‘sweat’ towels are provided in the gym. In the changing rooms there are hair and body shampoo, body lotion, cleansers and toners, cotton pads and tissues. We provide hairdryers but there are no electric sockets for other hair appliances.

Treatments booked?

As you are our number one priority, it is imperative that we provide you with the maximum benefit of your treatment.

Please plan your time carefully as all treatments are completed as scheduled; arriving late will, unfortunately, result in your treatment being shortened and lessen its benefit and enjoyment for you. All indicated treatment durations include time for consultation, comfort and home care advice.

Robes and slippers are provided if you are having treatments, however you may feel more comfortable bringing your own from your room.

In order to offer you a safe, beneficial and enjoyable treatment experience we ask that you inform us of any recent or ongoing medical conditions, allergies, if you are/ or may be pregnant, if you are currently under medical supervision or having treatment and if you have had surgery in the last 6 months.

Failure to do so may result in the cancellation or alteration of your original treatment choice. We reserve the right to refuse treatment in cases where we believe it would be unsafe to proceed.

Spa terms and conditions

Use of the Spa by guests aged under 16 is permitted at the following times only: Monday - Sunday between 8.30am - 9.30am and 5.00pm - 6.00pm. Guests aged 16 years and over are allowed to use the outdoor hot tub if accompanied by an adult.

Guests under 18 Please inform us prior to your visit if any of your guests in your party are under 16.

All guests under 18 years of age must be accompanied by an adult at all times and are restricted to certain Spa facilities. This does also include during treatments.

Drinks in the Spa Due to the nature of the treatments and thermal facilities alcohol consumption must be kept to a minimum, for this reason we operate a three drink rule for alcoholic drinks consumed within the spa.